Careers

New Accounts Representative – Silver Lake, CA

Job Responsibilities

• Processes various new accounts transactions by ensuring proper documentation and identification; maintains existing accounts of all types and closes account as needed.
• Provides quality customer services including servicing existing customers, answering inquiries, recommending solutions to customer problems, ordering checks.
• Maintains files on status of accounts and prepares appropriate branch reports.
• Promotes and cross-sells the Bank's services and products.
• Trains Customer Services Representative in opening new accounts and performing all new account desk functions.
• Backs up supervisor duties as needed.
• Performs other duties as assigned.

Qualifications

Education:

• High school graduate or equivalent.
• Some college business classes preferred but not mandatory.

Experience:

• 2-3 years branch operations experience in a banking environment.
• Thorough knowledge of Bank products and services.

Skills and Abilities:

• PC literate.
• Organized and detail oriented.
• Strong communication skills.
• Bilingual (English/Spanish) may be required.

Salary: $ 45,760/yr - $ 49,920/yr

Customer Service Representative (Part-time) – Westlake Village, CA

Job Responsibilities

• Receive checks and cash for deposit; verify amounts and examine checks for endorsement and any errors.
• Enter deposits and issue receipts.
• Cash checks and pay out money upon verification of signatures and customer balances.
• Place holds on accounts for uncollected funds.
• Sell Cashier’s checks and other monetary instruments.
• Process Loan payments.
• Process outgoing wire.
• Process return items.
• Notify customers of incoming wires.
• Properly handle Safe Deposit customer.
• Assist with daily call-backs.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent.

Experience: Cash handling, customer service, general office experience helpful.

Skills and Abilities:

• PC literate.
• Typing.
• Proficient in math.
• Organized and detail oriented.
• Strong communication skills.
• Bilingual may be required.

Salary: $ 24,700/yr - $ 31,668/yr

Loan Assistant – Portfolio Management – Los Angeles, CA

Job Responsibilities

• Answer the telephone (responds to routine loan officer or customer inquiries relative to account balance, loan balances and pay off request).
• Perform general office administration duties.
• Process daily activities for pay down transaction.
• Process loan pay off requests and coordinate pay off with Note Department.
• Process auto debit/ACH set up requests and coordinate set up with branch and COS.
• Prepare weekly/monthly reports to internal department and upper management.
• Follow up on past due payment/loan maturities/ tax delinquencies with borrowers.
• Follow up on any loan exceptions.
• Request insurance certificate from borrower or insurance agent.
• Prepare verification of deposit / mortgage.
• Assist the Portfolio Manager/Loan Portfolio Specialist in requesting financial report and other required documents from borrower per loan agreement.
• Perform other duties as assigned.

Qualifications

Education:

• College degree in accounting or business preferred but not mandatory. 
• Bachelor’s degree in accounting, finance, economics, and international development studies is a plus.

Experience:

• Minimum 1 – 2 years in customer service experience. 
• Loan administration preferably in commercial lending and real estate loan.

Skills and Abilities:

• PC proficient in Word and Excel.
• Excellent verbal and written communication skills.
• Organized and detail-oriented with the ability to function in a team environment.
• Able to work in a fast paced environment while maintaining a high level of accuracy.
• Bilingual (English/Mandarin or Cantonese) is a plus.

Salary: $ 42,000/yr - $ 52,000/yr

Mortgage Servicing Specialist - Los Angeles, CA

Job Responsibilities

• Performs new account system maintenance including but not limited to manual boarding of loans in the system.
• Monitors escrow payments and track delinquencies through the life of the loan.
• Coordinates daily activities and functions of mortgage loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies.
• Research customer and internal inquiries and delivers a response or solution & provide effective customer service and assist in resolving problems within given authority.
• Processes payments, disbursements, and other transactions.
• Provides support to the team where assistance is needed; acts as a backup for various mortgage loan servicing functions.
• Ensures compliance with all applicable government, investor, and bank regulations.
• Investor Accounting.
• Performs other duties as assigned.

Qualifications

Education: AA degree or equivalent

Experience: Minimum 1-3 years of mortgage servicing experience or related banking experience.

Skills and Abilities:

• Strong interpersonal and customer service skills.
• Positive attitude.
• PC proficient in Microsoft Office.
• Detail oriented and follow-through skills.

Salary: $ 43,555.20/yr - $ 57,990.40/yr

Loan Processor – Los Angeles, CA

Job Responsibilities

• Communicate with borrowers, underwriters and loan officers to assemble file for underwriting.
• Ensure that all of the documentation necessary to obtain loan approval has been received, reviewed and updated.
• Review all files for completeness and accuracy prior to loan submission.
• Review items needed on conditional approval.
• Obtain and verify all underwriting and funding conditions.
• Submit loan for final approval to underwriting.
• Maintain a pipeline of loans and is responsible for the timely and compliant flow of loans until closing.
• Perform other duties as assigned.

Qualifications

Education:

• High school diploma or equivalent.
• AA degree preferred.

Experience: Minimum 1-2 years of current mortgage loan processing experience.

Skills and Abilities:

• Computer literate.
• Effective verbal and written communication skills.
• Excellent time management and organizational skills.
• Knowledge of FNMA, FHLMC, VA and FHA guidelines.
• Bilingual (English/Mandarin) preferred.

Salary: $ 49,899.20/yr - $ 62,379.20/yr

MLO/Wholesale Account Executive – Los Angeles, CA

Job Responsibilities

• Responsible for business development from retail clients (bank branches/real estate companies and other sources) and mortgage brokers (Wholesale Lending) to generate new mortgage loans.
• Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.
• Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
• Provide complete loan applications to processing personnel.
• Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
• Coordinate and review loan documentation for loan closing.
• Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.
• Cross sell other bank products and services.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans (retail or wholesale lending) with a proven track record.

Skills and Abilities:

• Extensive knowledge of mortgage loan and government lending guidelines.
• Strong business development skills.
• PC proficient in Word and Excel and Encompass.
• Excellent verbal and written communication skills.
• Bilingual in Mandarin may be preferred.

Salary: $ 2,000 base salary/month plus commission

Mortgage Loan Officer – Los Angeles, CA

Job Responsibilities

• Identify, develop and maintain a quality network of business relationships. Originate and generate new mortgage loans.
• Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.
• Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
• Provide complete loan applications to processing personnel.
• Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
• Coordinate and review loan documentation for loan closing.
• Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.
• Cross sell other bank products and services.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans with a track record of business development.

Skills and Abilities:

• Extensive knowledge of mortgage loan and government lending guidelines.
• Strong business development skills.
• PC proficient in Word and Excel.
• Excellent verbal and written communication skills.
• Bilingual in Mandarin is required.

Salary: $ 2,000 base salary/month plus commission

SBA Underwriter – Los Angeles, CA

Job Responsibilities

• Underwrite new SBA guaranteed loan products, primarily 7a and 504 loans following the Bank’s lending policy and procedures, SBA guidelines and general prudent lending practice.
• Perform financial and ratio analysis on collected financial information to evaluate financial condition/capacity of each applicant.
• Review all legal documents, contracts, escrow documents, preliminary title and lien search report for proper risk assessment.
• Review real estate appraisal, environmental studies and business valuation to analyze collateral adequacy.
• Prepare a comprehensive written report on each loan request for presentation to proper approval authority.
• Conduct applicant interviews and site visits as needed.
• Monitor and service existing loan portfolio.
• Prepare and update daily, weekly and monthly administrative reports
• Promote and cross sell the Bank’s services and products.
• Perform other duties as assigned.

Qualifications

Education: Bachelor’s degree in Business-related major.

Experience: 

• Prior experience in SBA/commercial lending.
• Familiar with SBA financial programs, especially 7a and 504.

Skills and Abilities:

• Track record of business development.
• PC proficient in Word and Excel.
• Customer service, effective verbal and written communication skills.
• Bilingual may be required.

Salary: $ 70,000/yr - $ 86,000/yr

Loan Documentation Specialist – Los Angeles, CA

Job Responsibilities

• Prepare loan documentation for CRE, C&I, Construction, small business and SBA loans using Finastra/LaserPro or GoDoc Solution apps in accordance with terms of approved credit commitment and complying with Bank guideline, SBA SOP rules and other regulations.
• Ensure correct input of borrowers and guarantors information as reflected in corporate and legal documents.
• Prepare lender’s instruction letter for loan closing.
• Review loan documentation prepared by attorney services against approved credit commitment.
• Work closely with loan and underwriting officers to prepare loan documents for signature by borrowers and or guarantors.
• Performs other Credit Administration duties as assigned.

Qualifications

Education: 

• Degree in Business or Accounting.

Experience: 

• Minimum two years of experience in lending or credit functions.
• Experience in review of business structure and legal entity documents and advantage.

Skills and Abilities:

• PC literate in MS Word and Excel.
• Organized and detail-oriented with the ability to function in a team environment.
• Bilingual (English/Mandarin) is a plus.

Salary: $ 48,796.80/yr - $ 61,006.40/yr  

Customer Service Representative –Spring Mountain, NV

Job Responsibilities

• Receive checks and cash for deposit; verify amounts and examine checks for endorsement and any errors.
• Enter deposits and issue receipts.
• Cash checks and pay out money upon verification of signatures and customer balances.
• Place holds on accounts for uncollected funds.
• Sell Cashier’s checks and other monetary instruments.
• Process Loan payments.
• Process outgoing wire.
• Process return items.
• Notify customers of incoming wires.
• Properly handle Safe Deposit customer.
• Assist with daily call-backs.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent.

Experience: Cash handling, customer service, general office experience helpful.

Skills and Abilities:

• PC literate.
• Typing.
• Proficient in math.
• Organized and detail oriented.
• Strong communication skills.
• Bilingual may be required.

Salary: $ 39,520/yr - $ 43,680/yr

Mortgage Loan Officer – Brooklyn, NY

Job Responsibilities

• Identify, develop and maintain a quality network of business relationships. Originate and generate new mortgage loans.
• Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.
• Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
• Provide complete loan applications to processing personnel.
• Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
• Coordinate and review loan documentation for loan closing.
• Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.
• Cross sell other bank products and services.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans with a track record of business development.

Skills and Abilities:

• Extensive knowledge of mortgage loan and government lending guidelines.
• Strong business development skills.
• PC proficient in Word and Excel.
• Excellent verbal and written communication skills.
• Bilingual in Mandarin is required.

Salary: $ 2,000 base salary/month plus commission

Customer Service Representative – Flushing, NY

Job Responsibilities

• Receive checks and cash for deposit; verify amounts and examine checks for endorsement and any errors.
• Enter deposits and issue receipts.
• Cash checks and pay out money upon verification of signatures and customer balances.
• Place holds on accounts for uncollected funds.
• Sell Cashier’s checks and other monetary instruments.
• Process Loan payments.
• Process outgoing wire.
• Process return items.
• Notify customers of incoming wires.
• Properly handle Safe Deposit customer.
• Assist with daily call-backs.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent.

Experience: Cash handling, customer service, general office experience helpful.

Skills and Abilities:

• PC literate.
• Typing.
• Proficient in math.
• Organized and detail oriented.
• Strong communication skills.
• Bilingual may be required.

Salary: $ 35,360/yr - $ 39,520/yr

Customer Service Representative – Brooklyn, NY

Job Responsibilities

• Receive checks and cash for deposit; verify amounts and examine checks for endorsement and any errors.
• Enter deposits and issue receipts.
• Cash checks and pay out money upon verification of signatures and customer balances.
• Place holds on accounts for uncollected funds.
• Sell Cashier’s checks and other monetary instruments.
• Process Loan payments.
• Process outgoing wire.
• Process return items.
• Notify customers of incoming wires.
• Properly handle Safe Deposit customer.
• Assist with daily call-backs.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent.

Experience: Cash handling, customer service, general office experience helpful.

Skills and Abilities:

• PC literate.
• Typing.
• Proficient in math.
• Organized and detail oriented.
• Strong communication skills.
• Bilingual may be required.

Salary: $ 35,360/yr - $ 39,520/yr

MLO/Wholesale Account Executive – Chicago, IL

Job Responsibilities

• Responsible for business development from retail clients (bank branches/real estate companies and other sources) and mortgage brokers (Wholesale Lending) to generate new mortgage loans.
• Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.
• Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
• Provide complete loan applications to processing personnel.
• Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
• Coordinate and review loan documentation for loan closing.
• Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.
• Cross sell other bank products and services.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans (retail or wholesale lending) with a proven track record.

Skills and Abilities:

• Extensive knowledge of mortgage loan and government lending guidelines.
• strong business development skills.
• PC proficient in Word and Excel and Encompass.
• Excellent verbal and written communication skills.
• Bilingual in Mandarin may be preferred.

$2,000 base salary/month plus commission

Relationship Manager – Chicago, IL

Job Responsibilities

• Build positive and strong relationships with customers and develop new relationships that will be profitable and sustainable for the Bank.
• Cross-sell Bank’s products and services.
• Provide good financial solutions to effectively meet customer needs.
• Lead negotiation of terms and conditions with borrowers and assist with structuring of credits as needed.
• Support underwriting and credit monitoring as deemed necessary by Manager.
• Coordinate, collaborate and communicate with internal partners and departments to ensure smooth processing of customer requests and to achieve positive results.
• Participate in local community events or activities as needed to promote Bank’s brand
• Comply with all Bank policies and procedures.
• Perform other duties as assigned.

Qualifications

Education: Bachelor’s degree or equivalent.

Experience: 

• 3 years of experience as a Relationship Manager or equivalent.
• Thorough knowledge of banking regulations, bank products and policies.

Skills and Abilities:

• Strong marketing skills, interpersonal abilities, customer service and communication skills.
• Bilingual (English/Mandarin) is a plus.

Salary: $ 130,000/yr - $ 150,000/yr

Mortgage Loan Officer – Honolulu, HI

Job Responsibilities

• Identify, develop and maintain a quality network of business relationships. Originate and generate new mortgage loans.
• Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.
• Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
• Provide complete loan applications to processing personnel.
• Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
• Coordinate and review loan documentation for loan closing.
• Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.
• Cross sell other bank products and services.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans with a track record of business development.

Skills and Abilities:

• Extensive knowledge of mortgage loan and government lending guidelines.
• Strong business development skills.
• PC proficient in Word and Excel.
• Excellent verbal and written communication skills.
• Bilingual in Mandarin is required.

Salary: $2,000 base salary/month plus commission