Grow Your Career at Royal Business Bank

• Manage outgoing wire transfer requests made by related departments
• Perform various security related tasks such as verifications and confirmations to validate the authenticity of outgoing wire transfers
• Ensure all outgoing wires are processed accurately with proper procedures and controls
• Prepare and ensure all wires have been properly authorized by working and communicating with other departments
• Responsible for end of day reconciliation to ensure all wires were posted accurately and affirm the wire log balances are correct
• Monitor the status of wire transfers throughout the business day to ensure daily deadlines are met
• Identify and escalate non-routine transactions and exceptions to eliminate potential fraud/suspicious situations
• Provide support to internal departments via telephone and emails
• Able to utilize wire processing platforms for processing of wires (i.e. WireXchange)
• Perform all related duties as assigned within the established policies and procedures

Good communication and verbal skills, Adequate computer and typing skills are encouraged, Able to work with little to no supervision, Able to comprehend written procedures, Good organization skills and detailed oriented, Good work attitude

$ 45,760/yr – $ 54,080/yr

• Processes and performs the following functions: OASIS Review, Chargebacks, Foreign Item Collections, ATM Settlement, Cash Vault Balancing, Debit Card orders, FCRM Review.
• Business and Personal online banking password resets.
• Answer inquiries from branches regarding new accounts and other Bank policies and procedures.
• Balance daily branch transit checks.
• Process daily EIM-NSF/OD/Non-posted items.
• Charge daily returned item and e-mail to branches.
• Review daily non-posted GL.
• Review Mobile Deposits and e-mail to branches
• Research and adjustments.
• Process ACH/ATM/POS disputes
• Signature Card Scanning
• Issuing Interest Checks
• Process Bank Levies/Subpoenas
• Process incoming and outgoing wires
• Perform other duties as assigned

PC literate; detail-oriented; strong communication skills; bilingual (English/Mandarin) a plus.

$ 47,840/yr – $ 56,160/yr

• Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
• Perform root cause analysis and develop checklists for typical problems.
• Recommend procedures and controls for problem prevention.
• Maintain knowledge database and call tracking database to enhance quality of problem resolutions.
• Work in a team setting, sharing information and assisting others with calls.
• May coach more junior technical staff.
• Responsible for maintenance of computer hardware, software and network.
• Responsible for installation of computer hardware and software.
• Helps maintain inventories of the Bank’s users, hardware, and software.
• Performs other duties as assigned.

Good customer service and communication skills; detail-oriented; good time management and problem solving/troubleshooting skills.

$ 45,000/yr – $ 60,000/yr

• Receive checks and cash for deposit; verify amounts and examine checks for endorsement and any errors.
• Enter deposits and issue receipts.
• Cash checks and pay out money upon verification of signatures and customer balances.
• Place holds on accounts for uncollected funds.
• Sell Cashier’s checks and other monetary instruments.
• Process Loan payments.
• Process outgoing wire.
• Process return items.
• Notify customers of incoming wires.
• Properly handle Safe Deposit customer.
• Assist with daily call-backs.
• Performs other duties as assigned.

• PC literate.
• Typing.
• Proficient in math.
• Organized and detail oriented.
• Strong communication skills.
• Bilingual may be required.

$ 39,520/yr – $ 43,680/yr

• Organize, direct and administer the service and sales activities of the branch through management of all branch personnel.
• Manage the sales function by developing sales and marketing plans specific to local markets, to meet deposit and other performance goal.
• Participate and implement business development programs for Bank products using various techniques including but not limit generate sales leads, calls to existing customers to maintain and expand banking relationships, and calls to prospective clients to develop new business.
• Meet regularly with branch staffs to ensure that all opportunities for selling and cross selling Bank products and services are pursued.
• Oversee operational and risk management activities of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank’s operating standards and regulatory requirements, such as BSA and CRA.
• Adhere to branch budget. Monitor and control expenses on an ongoing basis. Develop forecast and financial objectives.
• Actively participate in various civic, social and community affairs to enhance the Bank’s image and promote positive community relations.
• Maintain up-to-date knowledge on all Bank products and services and ensure that training and assistance is provided to develop and enhance branch staff’s knowledge.
• Maintain a highly motivated and qualified branch staff through the selection, placement, training, counseling and promotion of people to achieve optimum organizational performance.
• Team up with or report to Regional Manager or other bank managers for business development, staffing and other branch management matters, when deemed necessary or appropriate.
• Handle complex customer inquiries.
• Perform other duties as assigned.
• Perform Performance Appraisals, Disciplinary Actions and interview candidates.
• Responsible for all branch approvals within limits set by the bank, which includes and not limited to deposits, withdrawals, wires, monthly certifications, “Teller Overrides”, Daily NSF Reports, Employee’s time and any other process where an approval by the Branch Manager is required.

• Comprehensive knowledge of all phases of branch management including banking regulations and compliance.
• Customer service, sales, operations and risk management, proven abilities in business development and banking management.
• Excellent verbal and written communication skills.
• Bilingual may be required.

$ 80,000/yr – $ 100,000/yr

• Prepare detailed credit memorandum and loan write ups to support credit approval recommendations.
• Analyze borrower financial statements, tax returns, cash flow, collateral, and credit report to assess repayment capacity and credit risk.
• Prepare and process credit amendments, waivers, renewals, and extensions as needed.
• Coordination with relationship manager, credit officers, and loan operation to facilitate timely and accurate loan closings.
• Review loan documentation for completeness, accuracy, and compliance with approved credit terms and bank policies.
• Maintain and update customer credit files, account record, and supporting documentation.
• Maintain or update records of customer account activity, including financial transactions.
• Monitor/review existing accounts to detect potential problems and suspicious activities; apply problem account administration according to regulations and the Bank’s policies and procedures.
• Perform other duties as assigned.

Strong analytical and underwriting skills; PC proficiency in Word and Excel; Excellent verbal and written communication skills.

$ 75,000/yr – $ 90,000/yr

• Serve as an ongoing point of contact for clients, helping them collect required information and complete any necessary documents throughout the loan process
• Collect, organize, and verify financial documents to ensure loan applications are complete.
• Perform general office administration duties.
• Performs various data analysis involved in the support of client lending activities
• Coordinate with Portfolio Department on loan administrative tasks such as auto debit/ACH set up, pay down transaction, and pay off requests.
• Prepare weekly/monthly reports for the internal department and upper management.
• Follow up on past due payment/loan maturities/ tax delinquencies with borrowers.
• Follow up on any loan exceptions.
• Request insurance certificate from borrower or insurance agent.
• Prepare verification of deposit / mortgage.
• Assist the Portfolio Manager/Loan Portfolio Specialist in requesting financial report and other required documents from borrower per loan agreement.
• Perform other duties as assigned.

PC proficient in Word and Excel. Excellent verbal and written communication skills. Organized and detail-oriented with the ability to function in a team environment. Able to work in a fast-paced environment while maintaining a high level of accuracy. Bilingual (English/Mandarin or Cantonese) is a plus.

$ 45,800/yr – $ 52,000/yr

• Answer the telephone (responds to routine loan officer or customer inquiries relative to account balance, loan balances and payoff request).
• Perform general office administration duties.
• Process daily activities for paydown transaction.
• Process loan pay off requests and coordinate pay off with Note Department.
• Process auto debut/ACH set up requests and coordinate set up with branch and COS.
• Prepare weekly/monthly reports to internal department and upper management.
• Follow up on past due payment/loan maturities/tax delinquencies with borrowers.
• Request insurance certificate from borrower or insurance agent.
• Prepare verification of deposit/mortgage.
• Perform other duties as assigned.

PC proficient in Word and Excel. Excellent verbal and written communication skills. Organized and detail-oriented with the ability to function in a team environment. Able to work in a fast-paced environment while maintaining a high level of accuracy. Bilingual (English/Mandarin or Cantonese) is a plus.

$ 45,760/yr – $ 52,000/yr

• Answering phones, copying, scanning, faxing and/or filing, writing, typing or entering information into computer;
• Perform various Warehouse Lending activities;
• Coordinates daily activities and functions of loan purchasing and post-closing to ensure proper interpretation and implementation of all regulatory requirements and bank policies;
• Reviews all files for completeness and accuracy prior to loan submission;
• Assists all operation staff including funders, processors, underwriters and post-closing officer
• Reconciles invoices, bills and receipts;
• Performs other duties as assigned.

Computer literate; effective verbal and written communication skills; excellent time management and organizational skills; Detail oriented and able to function well in a multi-task environment; Computer skills including MS Office, Excel and Internet Applications.

$ 45,760/yr – $ 49,920/yr

• Identify, develop and maintain a quality network of business relationships. Originate and generate new mortgage loans.
• Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.
• Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
• Provide complete loan applications to processing personnel.
• Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
• Coordinate and review loan documentation for loan closing.
• Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.
• Cross sell other bank products and services.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

• Extensive knowledge of mortgage loan and government lending guidelines.
• Strong business development skills.
• PC proficient in Word and Excel.
• Excellent verbal and written communication skills.
• Bilingual in Mandarin is required.

Salary: $ 2,000 base salary/month plus commission

• Responsible for business development from retail clients (bank branches/real estate companies and other sources) and mortgage brokers (Wholesale Lending) to generate new mortgage loans.
• Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.
• Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
• Provide complete loan applications to processing personnel.
• Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
• Coordinate and review loan documentation for loan closing.
• Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.
• Cross sell other bank products and services.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

• Extensive knowledge of mortgage loan and government lending guidelines.
• Strong business development skills.
• PC proficient in Word and Excel and Encompass.
• Excellent verbal and written communication skills.
• Bilingual in Mandarin may be preferred.

$ 2,000 base salary/month plus commission